To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • You will also be emailed with RETURN LABELS that you need to stick on the return package. 

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • Unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible to pay fixed charges £3.0 for the return shipping
  • Fixed Charges (£3.0) will be deducted from your refunds
  • Miilady Limited will bear the remaining cost to facilitate our customers in this difficult times

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 working days.